This Course Will Show You How To:

• Deploy Financial Services Six Sigma
• Reduce operational cost
• Identify and eliminate risky errors
• Increase customer service levels
• Identify and measure processes in terms of defects or mistakes
• Analyze your performance vis-à-vis customer needs
• Utilize trained Black Belts to realize seven figure annual savings

Executive Training

Program Overview

There is little relevant information in the market about Financial Services Six Sigma, leaving you with more questions than answers.  The goal of this 1½ day seminar is to provide clarity, helping you decide if this is the right path for you.  The session will focus on addressing questions such as:  What is FSSS?  How is it different from other methodologies?  What will it cost me?  What should I expect in return?  How and where do I start?

Just know that with extensive modification, early adopters of Financial Services Six Sigma such as: Bank of America, Merrill Lynch and Vanguard to name a few, have leveraged the power of this methodology to create billions of dollars in operational cost cuts and up to 25% improved customer service rates.  It is time to learn if this is the right fit for your organization.

Who Should Attend?

Senior leaders who are considering a Six Sigma launch in their organization.

Prerequisites

None.

Over the Course of the Program You Will:

• Get a clear and concise overview of FS Six Sigma methodology
• Review industry-specific case studies
• Review common pitfalls and how to avoid them
• Identify optimal areas/processes for the application
• Understand options for implementation strategy and associated cost

Program Schedule:

Day 1: Financial Services Six Sigma Overview
8:30 - 4:30

• Making the Case for Quality
• Long and Short Term Goals
• Deployment Strategies
• Deployment Phases
• Required Investment Levels and Targeted ROIs
• Required Training and Support
• Overview of Six Sigma and LEAN Methodologies
• Optimal Areas for Application
• Cocktails

Day 2: Case Studies Review
8:30 - 12:00

• Who has Launched Six Sigma and Where They Have Applied It
• Review of Industry Specific Case Studies
  • Project Goals
  • Delivered Benefits
  • Challenges
• Common Pitfalls
• Questions and Answers

You will leave training with:

• A binder containing the training content
• Three cases studies from your industry
• A clear understanding of how FSSS applies to your firm